Questions and answers

Get the details
before you start

Answers about packages, the free period, documentation and setup.

VognFlow Office
VognFlow driver app

Good to know

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Is VognFlow also for me if I drive myself?

Yes. VognFlow is also for small operators and owner-drivers. Create and manage trips directly in the driver app, and use Office for planning, invoicing and administration at a computer. You choose how to organise your working day. Start with a few vehicles and add more vehicles, drivers and optional modules as your business grows.

Can I choose annual payment?

Pay for 10 months upfront and get a full year. The choice is yours. Monthly payment remains available. Annual pricing covers your entire subscription, additional vehicles and add-ons. Setup is charged separately.

The full annual amount is paid upfront after the 14-day free trial. The subscription renews automatically for 12 months unless you cancel before renewal. After the free trial, you may cancel with 60 calendar days’ notice from receipt of your cancellation. If the current prepaid annual period ends sooner, the subscription ends on that date. Your cancellation stops the next automatic annual renewal. You retain access until the end date. Prepayment for the period after that date is refunded pro rata using the annual price actually paid and the number of calendar days in the annual period. The used period is not recalculated at the monthly price. Any remaining credit is refunded within 14 days after the final account is prepared. Cancellation during the free trial incurs no subscription charge.

Can bookings go directly to the driver?

Yes, with the customer portal add-on you decide where new bookings arrive.
Via VognFlow Office: the office approves and allocates the job.
Direct to the vehicle: an authorised driver handles the booking in the VognFlow app.
Both workflows support accepting, declining and suggesting another time with a message.
Choose during setup and change it later in VognFlow Office.
Your choice applies to new bookings — existing bookings stay where they were sent.

The video shows bookings sent to VognFlow Office. You can also choose to send customer bookings directly to the driver app, where the driver handles them.

How do I get automatic job reports started?

Provide your company name, preferred sender name and reply address.
We set up and test report emails as part of the standard package.
Add recipient email addresses to the customer or subaccount in VognFlow Office.
Reports are then emailed automatically when each job is completed.

How do the 14 free days work?

Choose your vehicle package and add-ons and register your card when signing up.
The first 14 days are free.
Billing starts automatically afterwards for your selected monthly or annual payment period.
Cancel during the free period without a subscription charge.
Monthly plans then require 30 days’ cancellation notice. Annual plans require 60 calendar days’ notice from receipt of your cancellation, with the subscription ending no later than the end of the current annual period. Unused prepayment is refunded pro rata.

How many users and drivers can we add?

Every vehicle package includes unlimited VognFlow Office users and drivers.
Your price depends on vehicle count and selected add-ons.

Are photos and signatures an add-on?

No.
Photos, recipient names and signatures are included as standard, together with the VognFlow app, VognFlow Office, PDF job reports and accounting integration.

What is the difference between standard GPS and physical GPS?

Driver-app GPS is included as standard and sends positions while the app is open and active.
Physical GPS with round-the-clock tracking is coming soon and cannot be ordered yet.

Do I have to buy every add-on?

The standard package works without add-ons.
At launch, choose CO₂ reporting, customer portal, QR and barcode scanning and API integrations individually.
Physical GPS is coming soon.

What does it cost if I have more than six vehicles?

The package for up to six vehicles costs DKK 1,495 per month.
Each additional vehicle costs DKK 149 per month.
For example, seven vehicles cost DKK 1,644 per month before add-ons.
All prices exclude VAT.

Can I get help with setup?

Yes.
You can set up vognflow.dk yourself for free using the guide.
Personal setup assistance costs DKK 2,995 once, excluding VAT.
We will contact you after your order to agree a time and plan.
Setup assistance is charged separately when ordering.

Do I need extra hardware?

No extra hardware is needed for the VognFlow app and VognFlow Office.
The app works on iPhone and Android, and VognFlow Office runs in a modern browser on all types of PC and Mac.
Only the optional physical GPS requires a GPS device.

Must the GPS and SIM card be returned on cancellation?

If you cancel physical GPS within the first year, you must return the GPS device and SIM card.
If they are not returned, the charge is DKK 1,249 excluding VAT.

How do I cancel my subscription?

Cancel within the first 14 days without a subscription charge.
After the free period, billing starts automatically. Monthly plans require 30 days’ cancellation notice. Annual plans require 60 calendar days’ notice from receipt of your cancellation, with the subscription ending no later than the end of the current annual period. Unused prepayment is refunded pro rata. Cancel using “Opsig abonnementet” in VognFlow’s self-service portal; you will receive confirmation of the end date. If self-service is unavailable, you can cancel in writing to jacob@vognflow.dk with the same notice period, effective from receipt.
If you choose physical GPS, the GPS and SIM card return terms also apply.
Personal setup assistance is a separate service.

Can I create trips from the cab?

Yes. You can always create trips directly in the driver app. This is included in the standard package. With the optional customer portal, you can also send customer bookings straight to the app.

How do I get support?

For questions or help with vognflow.dk, please use the contact form. We handle enquiries on weekdays, Monday to Friday, excluding public holidays, and aim to give you a personal reply by the next working day.

This is our target for the first personal reply, rather than a guaranteed resolution time. General troubleshooting is included and does not require purchasing personal setup.

If you experience operational issues, select “Operational issues” from the contact form’s subject list and briefly describe the problem.

Get off to a good start

Your company
Your vehicles. Your rates.

The guide takes you through the first steps.
Self-service setup is free.
Personal assistance costs DKK 2,995 once, excluding VAT.

  1. 01

    Choose your package

    Select your vehicle count and the add-ons you need.

  2. 02

    Make vognflow.dk your own

    Add your company details, logo, vehicles, drivers and your own rates.

  3. 03

    Create your first job

    Add a customer and try the workflow from the first step to the final report.

Optional annual payment

Pay for 10 months upfront and get a full year

The choice is yours. Monthly payment remains available. Annual pricing covers your entire subscription, additional vehicles and add-ons. Setup is charged separately.

The full annual amount is paid upfront after the 14-day free trial. The subscription renews automatically for 12 months unless you cancel before renewal. After the free trial, you may cancel with 60 calendar days’ notice from receipt of your cancellation. If the current prepaid annual period ends sooner, the subscription ends on that date. Your cancellation stops the next automatic annual renewal. You retain access until the end date. Prepayment for the period after that date is refunded pro rata using the annual price actually paid and the number of calendar days in the annual period. The used period is not recalculated at the monthly price. Any remaining credit is refunded within 14 days after the final account is prepared. Cancellation during the free trial incurs no subscription charge.

Bring your transport together

Your next job
starts with a clear view

Your first 14 subscription days are free.

VognFlow is opening soon

We are almost ready to launch

Sign up here and we will let you know as soon as you can get started. Your first 14 days are free with the vehicle package and add-ons you choose.

Join the list

We only use the address to write to you when VognFlow opens. You can unsubscribe in every email.